Booster Financial Advice Provider licence

Booster Financial Services Limited (FSP28287 trading as Booster) is licensed to operate its financial advice services through a full class 3 Financial Advice Provider (FAP) license effective from 1 March 2023. This license is issued by the Financial Markets Authority. 

We are licenced to provide financial advice services. Our nominated representatives and financial advisers provide financial advice in relation to investments, KiwiSaver and superannuation, and related products issued by Booster Investment Management Limited (a subsidiary of Booster).

We, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013.

We are required to:

• Give priority to your interests
• Exercise care, diligence, and skill in providing you with advice
• Meet standards of competence, knowledge and skill set by the Code of Professional
• Conduct for Financial Advice Services
• Meet standards of ethical behaviour, conduct and client care set by the Code of Professional

Conduct for Financial Advice Services

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website.

You may receive financial advice about Booster products from our internal nominated representatives. These nominated representatives are salaried employees of Booster and do not receive any form of commission. This financial advice is paid for via the annual fund charge of the fund(s) you are invested in.

You may receive financial advice from an external nominated representative or financial adviser who we engage to act on our behalf. You may be required to pay upfront commission or other fees for this advice. Any commission or fee will be explained to you by the external nominated representative or financial adviser. They may also earn trail commission which is paid by us.

Further information on remuneration and any other service fees or charges can be found in the specific nominated representative’s or financial adviser’s Scope of Advice document.

Managing your interests is our priority. We follow an advice process that ensures that we put your interests first.

Advice and recommendations aim to help you achieve your goals as effectively as possible, based on your circumstances and what is important to you. We take all reasonable steps to make sure our advice isn’t materially influenced by our own interests or the interests of any other party associated with giving you advice.

All our nominated representatives and financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.

For more information on Booster’s privacy policy please click here.

If you’re not satisfied for any reason or you have issues or complaints about your investment, you need to follow our complaints process.

In the first instance, get in touch with us and we’ll do our best to help you.

When we receive a complaint, we will follow our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it.
  We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can't resolve your complaint, or you’re not satisfied, you may contact the Supervisor.

If the Supervisor is unable to resolve your complaint, or you're not satisfied, you can contact the Financial Dispute Resolution Service. This is a free, independent dispute resolution service that may help investigate or resolve your complaint.

Contact Booster

Booster Investment Management Limited
C/o Chief Operating Officer
PO Box 11872
Manners Street
Wellington 6142

Phone: 0800 336 338
Email: kiwisaver@booster.co.nz

Contact the Supervisor

General Manager, Corporate Trustee Service
Public Trust
Level 8, Public Trust Building
22 Willeston Street
Private Bag 5902
Wellington 6140

Phone: 0800 371 471 
Email: cts.enquiry@publictrust.co.nz 

Contact Booster’s independent dispute resolution scheme

Financial Dispute Resolution Service
Level 4, 142 Lambton Quay
Freepost 231075
PO Box 2272
Wellington 6140

Phone: 0508 337 337
Email: enquiries@fdrs.org.nz 
Website: www.fdrs.org.nz