Booster Financial Services Limited (FSP28287 trading as Booster) holds a transitional licence issued by the Financial Markets Authority to provide financial advice services.
Under the Financial Advice Provider licence, Booster is able to provide advice to investors for their KiwiSaver, investments and superannuation goals, depending on the scope of service offered. These advice services are limited to KiwiSaver, investments and superannuation products issued by Booster Investment Management Limited (a subsidiary of Booster). This is done through either nominated representatives or financial advisers under the licence.
Booster, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website.
Booster Investment Management Limited, the Manager and Issuer of the Booster KiwiSaver Scheme and the Booster SuperScheme, earns fees as the Manager of those products.
Booster Nominated Representatives that are not employed by Booster are entitled to adviser service trail and other possible fees arising from the sale of KiwiSaver, investments and superannuation products.
Booster Nominated Representatives employed by Booster do not receive any adviser service trail or any other fees. Instead, they receive a salary from Booster.
Further information on remuneration can be located in the specific Nominated Representatives or Financial Advisers disclosure statement.
If you’re not satisfied for any reason or you have issues or complaints about your investment, you need to follow our complaints process.
At first, get in touch with us and we’ll do our best to help you.
When we receive a complaint, we consider it by following our internal complaints process:
If you’re not satisfied, you should contact the Supervisor.
If you’re not happy with this outcome, you can get in touch with our external dispute resolution scheme.
Booster is a member of the Financial Dispute Resolution scheme, which is an approved dispute resolution scheme for the purposes of the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Financial Dispute Resolution scheme won’t charge you a fee to investigate or resolve your complaint.
Booster Investment Management Limited
C/o Chief Operating Officer
PO Box 11872
Phone: 0800 336 338
Email: [email protected]
General Manager, Corporate Trustee Service
Level 8, Public Trust Building
22 Willeston Street
Private Bag 5902
Phone: 0800 371 471
Email: [email protected]
If we can’t resolve your complaint, you can refer it to our dispute resolution scheme. They won’t charge you a fee to investigate or resolve your complaint.
Financial Dispute Resolution Service
Level 4, 142 Lambton Quay
PO Box 2272