Financial Advice Provider licence

Licencing information

Booster Financial Services Limited (FSP28287 trading as Booster) holds a transitional licence issued by the Financial Markets Authority to provide financial advice services.

Nature and scope of advice

Under the Financial Advice Provider licence, Booster is able to provide advice to investors for their KiwiSaver, investments and superannuation goals, depending on the scope of service offered. These advice services are limited to KiwiSaver, investments and superannuation products issued by Booster Investment Management Limited (a subsidiary of Booster). This is done through either nominated representatives or financial advisers under the licence.

Our duties

Booster, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests or the interests of any other party associated with giving you advice
  • Exercise care, diligence, and skill in providing you with advice
  • Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website.


Booster Investment Management Limited, the Manager and Issuer of the Booster KiwiSaver Scheme and the Booster SuperScheme, earns fees as the Manager of those products.

Booster Nominated Representatives that are not employed by Booster are entitled to adviser service trail and other possible fees arising from the sale of KiwiSaver, investments and superannuation products.

Booster Nominated Representatives employed by Booster do not receive any adviser service trail or any other fees. Instead, they receive a salary from Booster.

Further information on remuneration can be located in the specific Nominated Representatives or Financial Advisers disclosure statement.

Complaints handling and dispute resolution

How to complain

If you’re not satisfied for any reason or you have issues or complaints about your investment, you need to follow our complaints process.

At first, get in touch with us and we’ll do our best to help you.

When we receive a complaint, we consider it by following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If you’re not satisfied, you should contact the Supervisor.

If you’re not happy with this outcome, you can get in touch with our external dispute resolution scheme.

Booster is a member of the Financial Dispute Resolution scheme, which is an approved dispute resolution scheme for the purposes of the Financial Service Providers (Registration and Dispute Resolution) Act 2008.  Financial Dispute Resolution scheme won’t charge you a fee to investigate or resolve your complaint.

Contact Booster

Booster Investment Management Limited
C/o Chief Operating Officer
PO Box 11872
Manners Street
Wellington 6142

Phone: 0800 336 338
Email: [email protected]

Contact the Supervisor

General Manager, Corporate Trustee Service
Public Trust
Level 8, Public Trust Building
22 Willeston Street
Private Bag 5902
Wellington 6140

Phone: 0800 371 471
Email: [email protected] 

If we can’t resolve your complaint, you can refer it to our dispute resolution scheme. They won’t charge you a fee to investigate or resolve your complaint.

Contact Booster’s dispute resolution scheme

Financial Dispute Resolution Service
Level 4, 142 Lambton Quay
Freepost 231075
PO Box 2272
Wellington 6140

Phone: 0508 337 337
Email: [email protected]